Q: What are your customer service hours?
A: Please call us at 0321-5275730 & 0345-5488873 or use Live Chat on RashanGhar.pk. Our service hours are:
- Monday to Saturday: 9 AM until 10 PM (PST)
- Sunday Noon until 5PM (PST)
Q: What are your payment options?
A: We'll charge you at your doorstep (Cash on Delivery). We do accept all major credit and debit cards as well.
Q: Is it safe to use my credit card with RashanGhar.pk?
Q: Can I exchange an item?
A: Yes, you can. You can exchange any item before we process your order. Items once processed are not eligible for exchanges.
Q: What cities do you ship to?
A: We currently ship to Rawalpindi/Islamabad only. Soon we will be shipping to other cities of Pakistan.
Q: What are your shipping fees?
A: We must charge you a shipping/delivery fee. Rs. 300 for shipping.
Q: How quickly will my order arrive?
- · Standard (within 24-28 hours)
- · Expedited (within 24 hours)
- · Rush (12 hours)
- · Standard (24-48 hours)
- Expedited (within 24 hours)
Q: How can I track my order?
A: Click here. We keep emailing you the status as well :).
Q: Can I cancel or modify my order?
A: Once an order is submitted, it cannot be cancelled, updated or modified as processing begins immediately. Please read our terms.
Q: Can I place an order by phone?
A: Yes, you can place your order by calling us at 0321-5275730 & 0345-5488873 or send your product list on WhatsApp.