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FAQs


Q: What are your customer service hours?

 

A: Please call us at 0321-5275730 & 0345-5488873 or use Live Chat on RashanGhar.pk. Our service hours are:


  • Monday to Saturday: 9 AM until 10 PM (PST)
  • Sunday Noon until 5PM (PST)

 

Q: What are your payment options?

 

A: We'll charge you at your doorstep (Cash on Delivery). We do accept all major credit and debit cards as well.

 

Q: Is it safe to use my credit card with RashanGhar.pk?

 

A: RashanGhar takes precautions to protect your credit card information. Our website uses 128-bit Secure Socket Layer (SSL) encryption software on pages where customers enter personal information (name, address, and credit card information). While on a page using SSL, you may notice a lock or key icon on the bottom status bar of your browser window. The icon indicates that SSL encryption is active. Learn more about our privacy policy.

 

Q: Can I exchange an item?

 

A: Yes, you can. You can exchange any item before we process your order. Items once processed are not eligible for exchanges.

 

Q: What cities do you ship to?

 

A: We currently ship to Rawalpindi/Islamabad only. Soon we will be shipping to other cities of Pakistan.

 

Q: What are your shipping fees?

 

A: We must charge you a shipping/delivery fee. Rs. 300 for shipping.

 

Q: How quickly will my order arrive?

 

A: Rawalpindi

  • ·         Standard  (within 24-28 hours)
  • ·         Expedited (within 24 hours)
  • ·         Rush (12 hours)

 

    A: Islamabad

  •    ·   Standard (24-48 hours)
  • Expedited (within 24 hours)

 

Q: How can I track my order?

 

A: Click here. We keep emailing you the status as well :).

 

 

Q: Can I cancel or modify my order?

 

A: Once an order is submitted, it cannot be cancelled, updated or modified as processing begins immediately. Please read our terms.

 

Q: Can I place an order by phone?

 

A: Yes, you can place your order by calling us at 0321-5275730 & 0345-5488873 or send your product list on WhatsApp.